Password Locked: How to Regain Access to Your Account

If you enter your password incorrectly five times in a row, your account will be automatically locked for security reasons. This article explains how to unlock your account and set a new password.

Your account may also be locked for other reasons. In this case, our customer service team can assist you.

How to Unlock and Reset Your Password

Contact Our Customer Service Team

We will reset the password lock for you.

Start the Password Reset Process

Once the lock has been removed, follow these steps:

1. Go to the login page of Die Spielbank.
2. Click on “Forgot Password.”
3. Enter your registered email address and confirm.

Use the Password Reset Link

You will receive an email with a link to reset your password.

1. Open the email and click on the link.
2. Enter your first name, last name, email address, and a new password (including confirmation).

Confirm Your New Password

1. Click on “Reset Password.”
2. You will be automatically logged into your account.

If you have any further questions, feel free to contact our customer service team.

You can find all the latest contact options in the article. Customer Service: How to Reach Us